I'm sorry you have had cause to make a complaint in regards to the care provided. At Bedford we appreciate any criticism good or bad and this helps us to make any changes that are required. To answer a couple of your points; all rooms are fitted with electronic call bells that are attached on an internal system, this can lead people to believe there are no batteries in them. Daily walk rounds are completed of the entire home and we apologise if you found the room to be untidy. Whereby it is established that a resident requires bedrails we would complete a risk assessment. However with any resident we always look for the least restrictive measure to put in place for any residents. On some occasions whereby residents will not take their medication with water, we offer alternatives such as blackcurrant juice.