Hi, I am sorry that you have been having such issues. I was not aware that you had such concerns and would be pleased to meet to discuss them. In regard to the doorbell, we have staff at reception until 6pm in the evening. If you ever have to wait, I would again encourage you to come and talk to me when you are here so I can look at what was happening to delay anyone answering the door.<br>All our food is cooked on site daily. Your mum is offered a choice of menu and should she not want what is on offer then if she wishes an alternative would be available.  If you wish to be here to support your mum at meal times it might encourage her to eat more. Your mum prefers to take her meals in her room alone and not go to the dining room. <br>Our staffing numbers are in line with national guidance and we ensure that everyone is attended to when they call us. I will review this for your mum so I can provide you with the information when you are next here.