Thank you for your review, we are delighted that you feel your family member is well cared for. The Home Manager and Deputy Manager visit residents daily and are available to answer any queries during office hours. We hope your questions were all answered during your meeting with the Deputy Manager in July and that your family member is happy with her recliner chair, as she was unable to use the footstool. Activities are provided on a daily basis in the home and the well-being activity programme is on display, we are happy to supply you with a copy upon request.