We are very sorry to hear your aunt is not recovering well from her fall, we take all complaints seriously and most importantly we ensure safety of our residents is paramount. Any accidents or incidents that occur in the Home are investigated and reported to CQC, ASC and RIDDOR when appropriate, please contact the Home if you wish to have access to any of these reports to reassure you appropriate care was being given and risks were managed in the most effective and least restrictive way possible. Once again we are thinking of you all during this difficult time.