We are sorry that Anthony feels this about the care received by his mother but his review does not represent the situation fully.  We were pleased to work in collaboration with Kent County Council Safeguarding and CQC, and the outcome of KCC’s investigation was that they ruled out neglect.  They did highlight some areas for improvement which have now been addressed by training and upskilling of staff.  The manager is highly experienced and has successfully managed care services for many years but we are sorry about the breakdown of communication on this occasion.