I am sorry you feel this way. Since January this year we experienced an outbreak of COVID 19 and our occupancy numbers reduced. Since then the home has increased its occupancy and dependency levels of the residents have been reviewed, in anticipation of each admission and then staffing levels increased accordingly. This ensures we always have an adequate number of staff on duty. The staffing levels are the same 7 days a week and do not change in any way at weekends. Throughout the pandemic, I sent weekly emails to all families with updates about the home and the residents. This has decreased in frequency now that we have been able to resume visiting. My door is always open and am happy to chat to relatives in person, by phone or by email, as I do with yourself; we also hold regular resident and relative meetings. As a company we always place the safety of our residents first and should we need to bring in agency staff to ensure staffing levels are appropriate, then we will do so.