Thank you for your review. We are sorry to hear your experience with Alice Grange did not meet your expectations and as we have said previously, we understand you are working with our central team regarding concerns you had while your relative was a resident at Alice Grange. We would like to assure you that Barchester are treating your concerns very seriously and a member of the central team will continue to work with you, please do not hesitate to contact them directly: feedback@barchetser.com. We also wanted to reiterate that you are able to contact them at any time during your complaint investigation if you have questions, queries or further information in regards to your complaint. <br>Kind Regards, <br>The Customer Feedback Team