Thank you, Matthew, for your kind words regarding the care provided for your mother. The last 18-months has been a tough one for everyone, our priority is the safety of our residents and as a result, we had to take quite strict matters regarding limited visits and ensuring the homes are COVID secure. Thank you for your kind words on how we dealt with the pandemic. The line between the management and yourself is always open, so we will work towards bettering the communication between your mother and yourself. Thank you for putting your confidence in us and our brilliant team! If you have any questions or requests, please do not hesitate to contact the home.