Dear Fiona, having spent some time with your mother following her admission to the home, I can wholeheartedly say she is a delight to know, and the team have well and truly taken her to their hearts. You are correct in your comment about tailoring care to the individual as one size does not fit all, and with someone like your mother, the trick is in taking the time to get to know the individual. We are very pleased that you feel content in the placemen of your mother with us, and I will ensure the team are made aware of your sentiments.