We're very disappointed to read your feedback and the ratings you have given the whole team here. We care for people with complex physical and mental health issues and do so very well. We understand you and a fellow resident do not get on at all. Our staff team have spent a considerable amount of time and effort addressing any issues you have raised with us previously and we understood you were satisfied with the outcomes. Its unfair that you have commented on our current building work when we are not even half way through its completion! We run extensive and varied activities which you take part in and you are notified about these at the monthly service user meetings which you always attend and the monthly newsletter you receive every 4 weeks. We have already addressed your portion sizes at lunch time and you are aware you can always ask our staff at any time if you wish for more which you have agreed to and been able to do so on many occasions. We will however pass this feedback onto our staff team.