Thank you, Lynda, for your feedback. We appreciate you taking the time to share your views. All of our staff at Southfield Court are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. <br>Our team are experienced in caring for residents requiring end of life care and work with the doctor and hospice team to ensure they receive the care and support required.  We appreciate all feedback we receive as this allows us to improve our service for residents and their families, so we have shared and discussed your concerns with the rest of our team.  <br>We sincerely apologise that your experience was so distressing, and offer our deepest condolences to you and your family on the passing of your aunt.  If you would like to discuss anything more, please reach out to us at the home.