Thank you for taking the time to provide your review about Sir Aubrey Ward House and your experience of using our service. This feedback is so important to us and means we are able to identify and implement improvements. We continue to focus on recruitment and I am pleased to say that our reliance on agency staff has been significantly reduced since January 2021. I appreciate that the changes in management have been quite disruptive and the Trust is working hard to select the right candidate to support our residents and the team here at Sir Aubrey Ward. We continue our open lines of communication with residents and relatives and host regular relatives meetings, where we provide updates about the home in general as well as sharing updates about the team. Once again, thank you for your feedback.