Dear Alison, <br><br>Thank you for your feedback. We are sorry to hear your experiences with Laurel Bank did not meet your expectations. I’m aware you had raised concerns with the home whilst your mother was a resident with us. These were looked into and discussed with you at the time and I believe we had offered to speak with our directors which you decided not to go ahead with and it was my understanding you wished to leave your concerns there. If you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to look into these and discuss them with you further. Please feel free to contact myself or a member of our team via phone 01524 388980 or email: laurelbank@barchester.com. We would once again like to extend our deepest sympathies to you and you’re family at such a difficult time. <br><br>Kind Regards, <br>The General Manager, Laurel Bank