Many thanks for taking the time to leave us a review. We're sorry that there were some issues with your stay with us and we hope if you come back we can be given the opportunity to rectify these. We have an onsite maintenance team that would have been able to fix the issue with the toilet if they were made aware of the issue. In regards to your neighbour, it is sadly the case that some residents need more assistance than others but again, if we were made aware of the problem at the time we could have looked at alternative rooms for you to reside in. However, thank you again for your kind words and we would love to see you again soon.