I am sorry to hear that you are dissatisfied with the service we have provided for your friend. I would be extremely happy to meet with you again to discuss these areas. As you are aware we have a dedicated well-being team who work alongside our care staff and I believe that arrangements were put in place to ensure you received communication daily from your friend which was supported by the team here at the home. Our menus here at the home accommodates a variety of diets in line with assessed needs and again I am happy to share with you a sample of menus.