Thank you for taking the time to review your experience of our Winscombe Hall Care Centre. Not being able to have the usual visiting arrangements for our residents was something that we did not take lightly and we understand how frustrating it was during the pandemic for our residents and their families. We are still following the Government guidelines during these final stages of restrictions, as the health and safety of our residents and team are paramount to us. Thank you for your support and understanding at this time and we look forward to being able to see you in our home, in an environment that enables the visiting of loved ones to be a much more interactive one than the past 19 months have allowed. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.