We are very sorry to hear that you are unhappy with your father’s care and that you intend to move him elsewhere. Over the last three years since he has been with us, your father has, in fact, received very thorough and attentive care from our staff, supported by a multi-disciplinary healthcare team, including the hospital-to-home nurse, the tissue viability nurses and the GP practice. Everyone has tried to do their very best to care for him under difficult circumstances in which we have to respect your father’s wishes. However, we would like to wish you, your father and your family all the very best for the future.