Thank you for sharing your views at this obviously difficult time.  Firstly, I would like to extend my thanks on behalf of my team, for the kind gifts you sent to us for caring for your mum - these were greatly appreciated.   Being guided by UK government and Public Health England guidance around Covid-19 and what we prefer to call 'in-room services' is, as I am sure you appreciate, very difficult and we must ensure that we keep each of our residents safe where isolation periods are required following visits to high-risk places, such as hospitals.  Final account statements are available upon request, as at times of grief they may not always be appropriate. However, I am pleased that you received our sympathy card and will request a closing statement for you.  Best wishes to you and your family, Carla.