Thank you for your comments.  As you know, all feedback is greatly appreciated although on this occasion, I am sorry to hear that you felt you did not receive the same level of customer care that you had come to expect from previous stays with us. We strive to ensure that all of our residents, whether with us for short or long stays, receive only the very best care and support throughout their time at Astbury Mere and I would welcome the opportunity to discuss your comments in more detail so that I can ensure they are addressed ahead of your next stay at our home.