We are sorry you felt your mothers stay was so poor. I did respond to your initial complaint detailing that all clothing coming in with a resident needed to be labelled otherwise it gets lost because our laundry staff are not aware of who it belongs to, you were also informed of what your mother arrived at Morris Care Centre with, and she did not arrive with the electrical items you detailed. There was a very detailed care plan for your mother on our system and this was reviewed at least monthly. I and the General Manager spoke with your mother on a number of occasions to ensure that she had everything she needed and felt safe, she always told us she felt safe and cared for, we are sorry you did not feel the same.