Dear Joyce, We are really sorry again to hear of your experiences with Hilderstone. We would like to reassure you, as we did throughout the formal complaints process, that all your concerns were treated very seriously. We value any feedback we receive and would like to confirm again that lessons have certainly been learnt where there were any shortfalls in the service provided. We had truly hoped our previous responses, and outcomes reached, would offer you and your family some reassurance and comfort at this difficult time. <br>If there is anything else we can do to support – please don’t hesitate to get in touch with us again.