Thank you for your review of our service. <br>As a team, we believe that we have done our best with limited family involvement. Our service user was a part of our family and was very much loved by everyone. <br>We have a very comprehensive admissions policy which needs input from all stakeholders including family and social services. I am sure we would have been able to resolve any concerns if you had attended review meetings arranged by the local authority, where your presence was not persistent.<br>The challenge of Covid-19 didn't help last year as the annual reviews were suspended in 2020 along with visiting restrictions. Part of our policy on complaints is that if the complainant is not satisfied with our response then we recommend that the complaint should be escalated to the local authority who has the domination to investigate the complaint independently. As a dedicated staff team, we are taking this experience and feedback as lessons learnt to improve our service standards.