Thank you for taking the time to give feedback on Station House. We are delighted to hear your excellent review of the staff and the care and support your mum receives here. We are aware of the difficulties relatives are currently experiencing in telephoning the home and we are working hard to resolve this as a matter of urgency. We are extremely concerned around the comment raised about visitor testing, and this will be investigated. The safety of everyone living and working at Station House is our absolute priority, and we have very strict policies for visitors entering the home.