Your feedback is valued, I am sorry you feel standards have changed. In reply, our service has developed in many positive ways and hopefully, when internal visits become the norm again visitors will share this. <br>We now employ more support staff to cover all areas, including kitchen and care. This has helped recently when staff have been notified to self-isolate through track and trace.<br>Our activity staff have increased and cover seven days a week and outdoor trips for residents have restarted as well as visiting entertainers. I will discuss with the team how this can be best communicated to visitors in future.