Thank you for taking the time to review The Firs. We are sorry to hear about the matters raised and your issues with the comfort of the chair. A padded dining room chair was provided for you, in line with current covid cleaning guidance. Hospice care was requested and hospice nurses and the GP ensured that appropriate end of life care was provided to your mother. We supported family members with comfort boxes, visits and ensured that family members were updated regarding your mother. Members of our team came in out of hours to support and also attended her funeral.