I am extremely disheartened that you felt the need to write this review. This review is not a direct representation of how we conduct ourselves at Barrington Lodge. As you are aware the issues all stemmed from the council placing your father at Barrington Lodge in the only room available at the time. This was clearly dictated to the council prior to placement much to your dissatisfaction. We tried our hardest to be as accommodating as possible, offering a potential room switch if one became available (which it never did). On numerous occasions, I asked you if you were having any issues, to which you only replied about the current room size. There was no mention of care standards. It is quite upsetting that this review was written when we have an open-door management policy here at Barrington Lodge, any issues that do arise are dealt with by myself or our Registered Manager. I wish you all the best.