Dear Lucinda, <br>I was naturally disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support that we provide both to residents and their families and it is something we take very seriously.  <br>Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for in our home, and it is our priority to address their needs immediately.  We always keep family members aware of any changes and I would like to reassure you that all appropriate measures were taken by ourselves and the health professionals on this particular day.<br>Once again, I can only apologise for your experience, and we wish you and your Dad all the very best.