Cecilia, we cannot thank you enough for your heartfelt feedback and comments. We are so very grateful that you chose Parkfield House for your mum's care. Your mum was such a lovely lady and it was our pleasure to welcome her to our family and take good care of her. I can honestly say, on behalf of the whole team, that we all miss her smiling face and her wicked sense of humour! What a character! We also miss her family visiting as well and of course the lovely cakes and surprises that was brought for both mum and the team. Your kind words will mean a lot to the team and are greatly valued. Feedback allows us to ensure that we are delivering a very high standard of care and support for all of our residents and their loved ones. I will personally ensure that all of the team are aware of your beautiful comments and feedback. Thank you so very much again for taking the time to complete this review.