Thank you very much for your feedback. We greatly appreciate your kind comments and recognising our caring staff. In our communication with staff, we use both written and verbal handovers. We appreciate your comments on medication, and we are reliant on the response times from the GP and delivering pharmacy service in relation to medication, and we are sorry if the pharmacy service is slower than expected. Our Acting Manager is always happy to discuss any aspect of care with families if they would like to contact her.