Thank you for taking the time and trouble to write a Carehome Review for us and we take all feedback very seriously. Please be assured that all of the ICT beds in the Home are profiling beds (hospital beds) and bed rails can be used on these beds. We would always explore the least restrictive option for our Residents as bed rails can be very dangerous, and apologies we did not explain this clearly to your Mother. We have an excellent service for rehabilitation post Hospital stay, supported by our occupational therapy and physiotherapy colleagues. We are very sorry that the toilet seat was broken, we replaced this immediately and have taken action to ensure this doesn’t happen again for a new Resident. Please accept our apology.