We usually endeavour to ensure that we meet all expectations from the family, despite our best effort we were unable to locate the reported missing items. It is our company’s policy for all SU’s and families to tell our senior team members to log all new and old properties on our care management system which keeps a log of all the items. Unfortunately, there was no logged record of these new items for this SU. This is very important part of our management system so that we can be held accountable.  We are a specialist home caring for service users with moderate to advanced dementia and the challenges this entails. Unfortunately, like many services where bedroom doors cannot be locked, there may be occasions when items do go missing. Very often located a few days later without causing too much of an upset. On this occasion, we were simply unable to find these items which has not happened to us in the last five years of my service as a registered manager. We would like to extend our apologies.