Thank you for taking time to review Ventress Hall. We are delighted to hear such positive feedback about the nurse who cared for your dad. The issues mentioned in your review are concerning. If they could have been raised with our home manager at the time, we would have resolved them.  As you can imagine, we have a very busy laundry but you would have been able to visit to locate the dressing gown, or we could have replaced it. We sincerely apologise for the way you feel you were treated. You were right that, in your circumstances, you didn’t need to book a visit. The nursing team would normally make reception aware of family visits under exceptional circumstances, as per Care UK’s approach to the pandemic.