Dear Michelle,<br>Thank you so much for your lovely review - it will be such an asset to our staff team to read your review, but also for relatives looking for a placement for their loved ones. <br>We will always remember how hard it must have been for your family as you were unable to visit the home to view only making the decision on others recommendations with us showing you videos of the home. It has been a pleasure caring for your parents and we are so pleased that you were able to be with your Mum when she was on end of life. It is a pleasure to continue to care for your dad and we look forward to being able to open fully in the future. Thank you again for taking the time to share your views with us.