We are saddened that you continue to feel unsupported by myself and Creedy House. We have tried to work with you through your concerns internally and have continued to respond to your correspondence. There are areas in your review that are not factually correct and are misleading. We were open and honest with outside supporting agencies, including CQC and Safeguarding, when the altercation took place - on your fathers first respite with us. This was fully investigated with no further actions required and you agreed with this at that time, so we were surprised that three months later we have received this review. If the communication with yourself had been better, your experience with Creedy House may have been more positive. On your father's second respite - three months later, he had had a fall at home the day before his admission into Creedy that night and we called for a paramedic assessment and your father was taken to hospital, where he was admitted.