Dear Peter, <br><br>Thank you for your review. I am sorry to hear that your experience with Woodside House was below expectations. We understand the importance of communication especially during the unprecedented circumstances of the pandemic. I am sorry if you felt the communication was not enough, we have since spoken directly about your concerns and hopefully all the above has now been resolved. However if you did have any further concerns please do not hesitate to contact myself or a member of my team directly via phone: 01603 702002 or email: woodside@barchester.com. I would once again like to extend our deepest sympathies at what I know must be a very difficult time. <br><br>Kind Regards, <br>The General Manager, Woodside House Care Home