A carer was attending to your father and he mentioned that he was having chest pains, the nurse attended immediately and 999 called. You were called immediately afterwards and before the paramedics arrived.  Your father did not fall, I apologise if anybody within the home or hospital conveyed this to you.<br>Due to current Covid guidelines, access to the care home is subject to restrictions and we are unfortunately unable to allow unhindered access. I apologise again if these restrictions were not properly explained to you.  A staff member did retrieve the items you requested, and they were handed to you at the time of your visit.<br>We do have a safe available and subject to any legal restrictions there would be no reason why these should not be collected by yourself.    <br>We have an electronic care planning system and devices used do resemble mobile phones.<br>Sincere apologies for any upset caused, best wishes.