Thank you for your wonderful comments for the care and support we provide your mother here at Cleves Place. We are sorry to hear that the food offering has not met your expectations. We understand the importance of making mealtimes enjoyable for residents and we take great care in our menu planning to offer a variety of food that meets everyone’s requirements. We hold regular catering meetings with the residents to discuss their preferences and encourage them to put forward suggestions that will improve their mealtime experience. Your mother has taken part in these meetings and just last week we ordered and prepared a particular meal that she had personally requested. Your feedback is important to us and the home manager has already discussed your comments with our head chef. She will meet with your mother on a one-to-one basis so that we can create a meal plan that she likes and enjoys.