Thank you for your review and feedback and I am sorry we have not met the standards you expected for your mother. We aim to deliver the best possible care at all times and I have discussed your feedback with The Cedars Bourne team. For all of our residents we carry out regular assessments of their care needs and sometimes these change. It is our duty to ensure our residents are in the care environment most suited to their needs at all times. Thank you again for your feedback and best wishes to you and your family.