I am deeply sorry you feel this way and you have had a negative experience. Our aim over the fifteen years of operating the Vicarage is to provide the best possible care to those we support and it is something we take very seriously. This is why we have the ethos of only running one home and running well.
Our understanding was that you were happy with the care, but were not happy that we were unable to continue the care of your relative for longer than a two week respite. We made clear to the social worker that we were full and could only do a respite for two weeks. To help you we extended this by another two weeks, but could not do any more than four weeks due to previously booked residents.
We try hard to ensure that nobody receives a negative experience at the Vicarage and have had excellent feedback from all families. Can we request that you contact us at info@thevicaragecourt.com and we can see how we can resolve this matter.