Thank you for your review. We would like to apologise for the concerns with communication. We are addressing communication with the team at regular meetings and as part of the management oversight, call bell response times are monitored and discussed with the team. There has now been a management change within the home and we are working with colleagues to ensure that concerns raised are dealt with promptly. The home is continuing with recruitment and are only using agency staff as a last resort to ensure the safe running of the home.