Thank you for your review. We value all feedback as this helps us to improve on our service where required. We have asked the well-being co-ordinator to meet with you again, to discuss what activities you would enjoy participating in. The staff will continue to meet with you daily, to discuss with you, what activities are taking place in the home that day and if you wish to participate. In relation to staff training  to enhance communication with you, we are currently working with a social worker who is organising training for the staff team, to enhance this area of your care. I have also discussed your concerns with the staff team, so they are aware to introduce themselves and only one person to speak at once.