Thank you for your review. I am sorry to hear that your experience with Laurel Bank did not meet your expectations. It is my understanding that the home had brought up concerns with yourself several times regarding your mother's changing levels of care needed and as a result the difficult decision to seek alternative accommodation was made. I would like to assure you that we take our responsibility for the care of our residents very seriously and whilst we will always do our best to accommodate changing needs, occasionally the care required means for the safety of staff and resident alternative residence needs to be found. I fully appreciate the difficulties of this decision and I was aware that you had raised concerns with the home during your relative's stay and these were resolved at the time. If you did have any outstanding concerns please feel free to contact myself or a member of our team via phone 01524 388980 or email: laurelbank@barchester.com. <br><br>Kind Regards, The General Manager