Thank you for your review. Following our meeting I carried out an investigation of the concerns raised. Before the Resident arrived, we had ordered equipment in time for delivery. Unfortunately, due to delivery delays we did not receive the items when expected. This was communicated to the Resident, along with options on how we could deliver care according to their preferences. This was not an ideal situation, however it was due to circumstances beyond our control. Meetings have been held with staff to ensure that noise is kept to a minimum and the other concerns raised have been addressed by management within the home. We apologise for any inconvenience caused, and assure you that we have resolved all issues promptly.