Thank you for your time on the phone and for acknowledging the good care your brother received while staying with us. We want Waterside Court to offer the best care available in every way so all feedback is valuable to us. We are sorry that our service did not meet your expectations in some other aspects and we have already put actions in place to investigate and address these where we have found improvements could be made. We always work hard to deliver the highest quality care available and will continue to do so. If you feel, however, that you would like to discuss this further you can email feedback@barchester.com