Very sad that you thought you needed to respond via the dashboard, the home and authorities have investigated your complaint and found it unsubstantiated and have no concerns, the home and the team have also closed down their investigation. Everyone has the right to initiate and address any concerns, and we always look at key learnings and outcomes, following our complaints policy. I see that your grandfather is still in the service. <br>If you wish to initiate further dialogue then please feel free to contact myself directly.<br>Kind Regards