Dear Karen, Thank you for acknowledging our brilliant wellbeing/activities team as well as the fabulous food and drink that our kitchen team lovingly prepare for our residents. It's regretful that you feel the overall standard of the home is low, as all team members ensured that Mum was as happy and as comfortable as possible (for instance our home manager cutting and styling mum's hair in an attempt to make her feel better). Your praise of the cleanliness of our home in your statement contradicts the low rating for the same subject. We are extremely proud of all of our staff and all the hard work that they do to make sure that the home is clean and the residents are safe, happy and treated with dignity throughout their stay at Cambridge Manor.