It always saddens us when a resident leaves us to live elsewhere, thinking we had built up a good relationship with relatives, only to find they were unhappy with the care provided. The issues outlined are not accurate but sadly this lady feels they are. We do our level best to ensure that all concerns are freely raised and dealt with in the best interest of the resident. It would not be realistic to say there are never any concerns in a 100 bedded home. We wish this resident all the very best in his new home.