Dear A J, <br><br>Thanks so much for sharing your experience with us. We are so sorry we fell short of expectations from our usual high standards.<br><br>Your feedback is incredibly valuable to help us keep training our teams to deliver the excellent customer service we strive for. Please contact us, we want to hear the full story and make sure this does not happen again. <br><br>Thank you,<br>Banksfield Nursing Home