Dear Jeff, thank you for your kind feedback, and for working with our team to ensure that your aunt receives the best care and support whilst she is living at Maples Care Home. <br>I have taken onboard the glitches of the relative's gateway and double entries. We are currently working with staff to improve the way staff enters their care notes based on your feedback.<br>I will be working with the team to improve communication with relatives about their loved one.<br>I will pass on your comments to the team, who will be very happy to receive them.