This is so lovely! It's nice to hear you feel we have gone from strength to strength; we always want to improve and ourselves in order to make things better for our ladies and gents as well as their families and indeed our team. Thank you for noticing and appreciating the work that goes on behind the scenes and the hours that are spent in our own time to fundraise. The dementia-friendly décor has been a difficult one to plan, but I really think we are starting to see huge improvements. As I have said to your Mum, the emails are a bit of an obsession of ours to check so often, sometimes too often! But we do want to be prompt and be responsive. Thanks so much for this review it is lovely.